Which payment methods can I use?
Pay securely with Stripe. Eligible customers may see Apple Pay, Google Pay or Amazon Pay at the payment step. Available options depend on your device, browser, location and payment eligibility.
Help
Frequently Asked Questions
Common answers about delivery, returns, eligibility, and jewelry care. Review our shipping and return policies for full details before purchase.
Track order with your checkout email and order number.
Payments
Shipping & delivery
How can I check my order?
Use Track order with your checkout email and complete order number. No account or password is required. For guest order support, request a secure email link; account orders remain available after signing in.
How do I qualify for free shipping?
Free standard shipping within the United States on merchandise totals of $59.00 or more after discounts, excluding tax and shipping. Standard shipping below the free shipping threshold costs $8.99. Express shipping costs $19.99. The free shipping offer applies to standard shipping only.
Where do you ship, and how long does delivery take?
We ship throughout the United States. Ships within 1 business day after payment. Standard: Estimated delivery within 4 business days after payment. Express: Estimated delivery within 2 business days after payment. Delivery estimates include handling time. Business days are Monday through Friday, excluding U.S. federal holidays. Arrival dates are estimates, not guarantees, and carrier delays may affect delivery.
When does tracking appear?
Tracking is added to your order detail page after shipment so you can follow the latest carrier updates.
Returns & exchanges
Can I return standard items?
Request a return for any reason within 14 days of receiving your order. The window starts on the delivery date.
How do return labels and refunds work?
We provide a free prepaid return label. Original shipping charges are non-refundable. A $6.00 processing fee is deducted from your refund. These deductions apply only to ordinary returns. If inspection confirms that a quality defect or incorrect item is our responsibility, we issue a full refund, including original shipping charges, taxes, and all fees, with no $6.00 deduction. We issue approved refunds within 2 business days after receiving and inspecting your return. Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the refund.
How should I start a return or exchange?
Contact support before sending a return so the team can review eligibility and provide the correct after-sales instructions.
Care & maintenance
How should I care for my jewelry?
Keep jewelry dry, avoid direct contact with chemicals, and wipe pieces with a soft cloth after wear to help maintain shine.
How should I store pieces between wears?
Store jewelry separately whenever possible to reduce scratching, tangling, and unnecessary surface wear.
Where can I find sizing or care guidance?
Use the published size and care guides on the storefront for product-specific guidance before and after purchase.