Policy
Returns & Exchanges
Store operator
- ELEN DORA is operated by Elindra LLC, based in Chino Hills, CA 91709, United States.
14-day returns
- Request a return for any reason within 14 days of receiving your order. The window starts on the delivery date.
- A reason is not required for an ordinary return. Items should be in their original condition, with their original packaging and any included certificates.
- Exchanges are accepted within the same return window. Contact customer support before sending an item back to arrange an exchange.
Return labels and refunds
- We provide a free prepaid return label. Original shipping charges are non-refundable. A $6.00 processing fee is deducted from your refund. These deductions apply only to ordinary returns. If inspection confirms that a quality defect or incorrect item is our responsibility, we issue a full refund, including original shipping charges, taxes, and all fees, with no $6.00 deduction. We issue approved refunds within 2 business days after receiving and inspecting your return.
- Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the refund.
How to request a return
- Email support@elendora.co with your order number, or submit a return request from your account. For a quality issue, include a description and photos so we can help.
- Contact us before shipping anything back. We will confirm the return instructions and provide your prepaid return label.