Policy
Warranty & Repairs
90-day quality warranty
- 90-day warranty from delivery. We cover all costs for confirmed quality defects, including shipping both ways.
- The 90-day period starts on the date your order is delivered. This warranty covers manufacturing, material, and workmanship defects.
- Normal wear, accidental damage, and damage caused by misuse or improper care are not covered as quality defects.
After 90 days: limited repair service
- After the 90-day warranty, limited repair service is available subject to inspection and repair feasibility.
- We inspect the piece and provide a quote, including any repair, shipping, and related charges. Paid work starts only after you agree to the quote.
How to request service
- Email support@elendora.co with your order number, a description of the issue, and clear product photos. Your order details serve as proof of purchase.
- Contact us before shipping your piece. We will confirm the inspection and return instructions, the available remedy, and the expected service timeline.
- For a confirmed quality defect within 90 days of delivery, we arrange and pay for shipping both ways and all related service costs.